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ekpurplechai.com
ekpurplechai.com

Help & FAQ

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How can I place an order?

Our customers can place their order through our website at ekpurplechai.com

How do I know the order is processed and shipped?

Our orders are delivered free of delivery charge within 2 to 7 days. we will send you an sms when the order has been dispatched. Further, we will send you an instant e-mail on processing of the order for your confirmation.

How do I add items or modify or cancel my order after it is placed?

Please refer to our Cancellation and Returns.

Can I see my order history?

You will see your order history very soon in the coming soon.

How do I search for products?

Our innovative platform provides several easy ways for you to search for product:

  • "Search" button, you can see the results as you type.
  • Coming soon "Search by List" button, you can search for all items on your list at one go.
  • "QuickList” button, the list of items purchased by you in past.Just login your account edit list by Selection/Addition or deletion of items and order in a few clicks.

How do I add and remove products from my cart?

To add products, you can simple hit on the "add" button on the search pages or "add to cart" button on product page . You can increase or decrease quantities on the cart, if you no longer want the product decrease the quantity to 0 (zero).

How do I request for a product that is not available or out of stock?

Please contact us at info@ekpurplechai.com and we'll be glad to update your products.